Introduction
This Privacy Policy describes how The Icon Panorama ("we," "us," or "our") collects, uses, and shares your personal information when you visit our website, use our services, or interact with us through various communication channels, including SMS messaging services. We are committed to protecting your privacy and ensuring transparency about our data practices.
This Privacy Policy applies to all personal information we collect through our website, mobile applications, SMS messaging services, email communications, and other digital platforms. By using our services or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Register for an account or create a profile
- Subscribe to our newsletter or marketing communications
- Opt-in to receive SMS messages or text communications
- Fill out forms on our website or mobile applications
- Contact us through email, phone, or other communication methods
- Participate in surveys, contests, or promotional activities
- Make purchases or engage our services
- Attend events or webinars we host or sponsor
Types of Personal Information
The types of personal information we may collect include contact information, account information, communication preferences, professional information, financial information, demographic information, and communication content.
Information We Collect Automatically
When you visit our website or use our services, we automatically collect certain information about your device and usage patterns, including device information, usage information, location information, and data from cookies and tracking technologies.
SMS and Text Messaging Information
When you opt-in to receive SMS messages from us, we collect and process:
- Mobile Phone Number: Your mobile phone number for sending text messages
- Carrier Information: Your mobile carrier and network information
- Message Content: Content of messages you send to us and our responses
- Delivery Information: Message delivery status and timestamps
- Opt-in/Opt-out Records: Records of your consent to receive messages and any opt-out requests
How We Use Your Information
Service Provision and Account Management
We use your information to provide, maintain, and improve our services, including creating and managing your account, processing transactions and payments, providing customer support, delivering requested services, and personalizing your experience.
Communication and Marketing
We use your information to communicate with you about our services and send marketing communications through email marketing, SMS marketing (only with your explicit consent), direct mail, and phone communications.
Business Operations and Analytics
We use your information for legitimate business purposes including analyzing usage patterns, conducting market research, preventing fraud, ensuring security, and complying with legal obligations.
SMS Messaging Practices and Consent
Opt-in Requirements
Before sending you SMS messages, we will obtain your explicit consent through:
- Double Opt-in Process: Requiring confirmation of your intent to receive messages
- Clear Disclosure: Providing clear information about the types of messages you will receive
- Frequency Information: Informing you about the expected frequency of messages
- Cost Disclosure: Notifying you that message and data rates may apply
Message Types and Frequency
We may send promotional messages, transactional messages, alert messages, and customer service messages. Message frequency varies based on your preferences and the type of messages you have opted to receive.
Opt-out Procedures
You can stop receiving SMS messages at any time by:
- Replying STOP: Text "STOP" to any message you receive from us
- Replying UNSUBSCRIBE: Text "UNSUBSCRIBE" to opt out of all messages
- Contacting Us: Email us at [email protected]
- Account Settings: Updating your communication preferences in your online account
Help and Support
For help with SMS messages, you can text "HELP" to any message you receive from us or contact our customer support.
Information Sharing and Disclosure
Service Providers and Business Partners
We may share your information with trusted third-party service providers who help us operate our business, including technology providers, SMS service providers, payment processors, marketing partners, and analytics providers. These service providers are contractually obligated to protect your information.
Legal Requirements and Protection
We may disclose your information when required by law or to protect our rights, including legal compliance, government requests, safety and security, and rights protection.
Data Security and Protection
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption, access controls, network security, and regular updates.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When we no longer need your information, we securely delete or anonymize it.
Your Rights and Choices
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including rights to access, correction, deletion, and communication preferences.
Exercising Your Rights
To exercise any of these rights, please contact us using the information provided in the Contact Us section below. We will respond to your request within the timeframe required by applicable law.
International Data Transfers
If you are located outside the United States, please note that we may transfer your personal information to and process it in the United States and other countries where our service providers are located. When we transfer your information internationally, we implement appropriate safeguards to protect your information.
Children's Privacy
Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you, update the date, and provide details about the changes.
Contact Information
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Email: [email protected]
Phone: 310-299-7268
Mail:
The Icon at Panorama, LLC
458 North Doheny Drive, Suite 506
West Hollywood, CA 90069
Data Protection Officer: [email protected]
We will respond to your inquiry within a reasonable timeframe and work to address any concerns you may have about our privacy practices.